SHIPPING, SIZING & RETURNS
HOW LONG IS THE SHIPPING?
If you place an order before 1:00 p.m., your shipment will leave our warehouse the same day. Otherwise, it will be ready to ship within 24 hours. And the peak season, we are often exposed to unforeseen events, which may cause longer shipping times. We promise to do our best and monitor our clients' journey at all times. Thank you for understanding.
CAN I TRACK MY ORDER?
Yes, a tracking number will be provided to you once we ship your product. You will receive the information via E-mail. Our shipments are mostly handled with UPS and USPS. If your tracking link doesn't work with either, try typing it on the other shipping provider's website.
IS THERE SHIPPING TO THE WORLD?
Yes, shipping is worldwide. Visit our shipping page for more information.
HOW MUCH IS THE SHIPPING?
Depending on your international location, shipping prices may vary due to customs. To find out how much shipping costs to your location, visit shipping.
ARE THE PIECES LIMITED?
We can't give exact numbers, but our stock is extremely limited. After they're sold out, we don't restock our items, which means once they're sold out, there's no chance of getting your desired part again. Therefore, always stay tuned for information, follow us on Instagram or subscribe to our newsletter to receive the latest news.
HOW GOOD IS YOUR CLOTHING QUALITY?
We try to improve day after day with our quality. Months of effort went into production, sourcing and fitting, so that we can offer you the best quality.
We use heavy cotton from Portugal and Turkey, ranging from 240gsm to 460gsm.
HOW DO I CARE FOR MY CLOTHE?
Because our pieces are of very high quality and often made by hand, we suggest that you carefully wash our clothes at no hotter than 40 degrees. Preferably 30 degrees to be sure. Consult the product information beforehand and consult the washing labels inside the garments.
WHAT'S YOUR REFUND POLICY?
Returns are accepted on all unused and undamaged items within 14 days of purchase. Get in touch here.
OCTAVIA FAM
EARLY ACCESS WHAT IS THAT?
The Early Access Code is a code created for you personally, which you can use to buy products before everyone else. If the drop is at 8:00 p.m., we usually give the codes 1 hour in advance.
HOW DO I GET EARLY ACCESS?
We usually give codes to loyal fans through Instagram. If you want a code, show some love. If you're lucky we'll give you one!
WHAT IS PRE ORDER?
During certain drops there may be clothing that will be available for pre-order. This means you'll get your parts before anyone else if you've placed your order.
NEED MORE ANSWERS?
If you want to ask more questions that are not mentioned in this FAQ, you can send us a message on Instagram. For more complex questions, kindly use our contact form.